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Charles George VA Medical Center - Asheville, NC


CGVAMC Adds Checkin Kiosks

January 23, 2014

CHARLES GEORGE VA MEDICAL CENTER, Asheville, NC – Veterans recently arriving for medical appointments at the Charles George VA Medical Center will likely notice a change when they are checking in for their appointments. Veterans will have the option of using their VA identification card to avoid lines and check in for their appointments at digital kiosks. The kiosks are basically touch screen monitors mounted on pedestals in the traditional check-in areas. Dozens of VA Medical Centers have already started using the devices.
 Charles George VA Lead Medical Support Assistant Tammy Phillips who has been helping to coordinate the roll out of 23 kiosks at the medical center and the Community Based Outpatient Clinics in Rutherford and Franklin says the kiosks have been positively received by Veterans.
 “They are loving it,” said Phillips. “Veterans have been saying how great this is for getting around long line and are taking to the kiosks quite easily.”

Besides checking in for their appointment Veterans will also be able to update personal information, insurance information and print off a list of their appointments. While convenient, the kiosks are also secure and do not store a Veteran’s personal information. The addition of the kiosks is intended to shorten lines and give VA personal more time to focus on individual Veteran needs. Veterans will still be able to check in for their appointment with a VA employee if they prefer.