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Charles George VA Medical Center - Asheville, NC

 

Customer Service

Patient Representatives

Our Patient Representative program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient representatives listed below who will be eager to help you with your concern in a timely manner.

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Helen Ingram

Patient Advocate
828-298-7911 Ext. 5200

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Patient Advocate office stands ready to help Veterans and their family members navigate their healthcare for the best possible outcomes

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Jon Johnson

Patient Advocate
8282987911 ext. 5200

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Scott E Pittillo

MHV Program Manager - Public Affairs
828-298-7911 Ext. 5954

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Vacant

Patient Experience Officer
828-298-7911 Ext.

You can contact our Patient Advocates at: 828-298-7911 ext. 5200 CGVAMC.Advocates@va.gov

Service Level Patient Advocates

No matter which service you visit when you come to VAMC Asheville, you will always be able to find one of our many service level patient advocates. The service patient representative can address and resolve your concern at the point of contact.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Quickcards

During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.