Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Charles George VA Medical Center - Asheville, NC


Customer Service

Patient Representatives

Our Patient Representative program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient representatives listed below who will be eager to help you with your concern in a timely manner.

Linda Nauman, Patient Experience Officer

Linda Nauman

Patient Experience Officer
828-298-7911 Ext. 4583

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Patient Advocate office stands ready to help Veterans and their family members navigate their healthcare for the best possible outcomes

Photo not available

Dawn R Cotton

Patient Advocate
828-298-7911 Ext. 5200

Photo not available

Helen Ingram

Patient Advocate
828-298-7911 Ext. 5200

For a listing of additional contacts, please visit our phone directory.

You can contact our Patient Advocates at: 828-298-7911 ext. 5200 Or contact us through MyhealtheVet Secure Messaging

Service Level Patient Liasons

No matter which service you visit when you come to VAMC Asheville, you will always be able to find one of our many service level patient advocates. The service patient representative can address and resolve your concern at the point of contact.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner. Shining Light forms are available at the front desk and in the clinics.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.