Charles George VA Medical Center - Asheville, NC
Customer Service
Patient Representatives
Our Patient Representative program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient representatives listed below who will be eager to help you with your concern in a timely manner.
Sarah Nelson
Patient Experience Officer
828-298-7911 Ext.
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
Our Patient Advocate office stands ready to help Veterans and their family members navigate their healthcare for the best possible outcomes
Dawn R Cotton
Patient Advocate
828-298-7911 Ext. 5200
Helen Ingram
Patient Advocate
828-298-7911 Ext. 5200
You can contact our Patient Advocates at: 828-298-7911 ext. 5200 CGVAMC.Advocates@va.gov
Service Level Patient Liasons
No matter which service you visit when you come to VAMC Asheville, you will always be able to find one of our many service level patient advocates. The service patient representative can address and resolve your concern at the point of contact.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner. Shining Light forms are available at the front desk and in the clinics.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
Phone Directory
