Customer Service - Charles George VA Medical Center - Asheville, NC
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Charles George VA Medical Center - Asheville, NC

 

Customer Service

Patient Advocate Representatives

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. Your first level of service recovery should be with the individual Service Line or Clinic. The service level Patient Liaisons can address and resolve your concern at the point of contact. For a listing of Service line or Clinic contacts, please visit our phone directory. You can contact our Patient Advocates at: 828-298-7911 ext. 5200 Or contact us through MyhealtheVet Secure Messaging

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Patient Advocate Representatives
828-298-7911 Ext. 5200

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Patient Advocate office stands ready to help Veterans and their family members navigate their healthcare for the best possible outcomes

For a listing of additional contacts, please visit our phone directory.

Service Level Patient Liaisons

No matter which service you visit when you come to VAMC Asheville, you will always be able to find one of our many service level patient advocates in the directory. The service level advocates can address and resolve your concern at the point of contact.

Patient Advocate Representatives

You can contact our Patient Advocates at: 828-298-7911 ext. 5200

MyhealthyVet

You may contact us through MyhealtheVet Secure Messaging

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner. Shining Light forms are available at the front desk and in the clinics.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.